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Delivery & Returns

POST AND PACKAGING

 

DELIVERY TYPE

DELIVERY TIME

PRICE

UK Next Day Delivery

1 working day including Saturday

£4.50

UK Special Delivery Guaranteed™

Next working day before 1pm

(for orders before 3pm)

£6

(Free on orders over £80)

Europe

2-5 working days

£10

(Free on orders over £140)

Rest of World

5-7 working days

£15

(Free on orders over £200)

 

IMPORTANT INFORMATION

 

All deliveries require a signature to be safely received at the destination address. We highly recommend ensuring that someone will be available to safely receive your parcel.
Please note that any orders placed after 1pm on Friday will be shipped the following Monday.


Vamp London cannot be held responsible for any loss or damage which may be incurred after despatch. In the events that the items are damaged or lost during transit please call our customer service team on 020 8805 8557 or email info@vamplondon.com


Wholesale delivery charges are dependent on size and destination country. Please contact us for an estimated quote or any further information on 020 8805 8557 or email info@vamplondon.com


Our office is closed on bank holidays and during the below dates. We will process and send all orders the next working day.

Month

Day

April

11.07.17

12.04.17

18.04.17

 

May

31.05.17

 

 

 

June

01.06.17

 

 

 

September

21.09.17

22.09.17

 

 

October

05.10.17

06.10.17

12.10.17

13.10.17

 

CUSTOMS AND IMPORT DUTY FEES

 

The price of the items does not include customs and import duties which varies from country to country. You may be required to pay these duties when you accept delivery of the items from your courier. If you refuse to accept delivery of the items that you have purchased, the courier may return the items to Vamp London. In the event this happens, Vamp London may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed. Please also note that any customs and import duty fees incurred by items returned to us for refund or exchange will also be deducted from any refund amount owed to you. 

 

RETURNS

 

We hope that you are happy with the items you have ordered and received. However, should your purchase not be to your upmost satisfaction we are happy for you to return the items within 14 days of the order being delivered. We strongly recommend that when returning an item, that you receive a proof of postage receipt as we cannot be held responsible for items lost in transit. Once the items are received we will provide you with a full refund or exchange. However, please note that for hygiene reasons studs and earrings cannot be returned.
Items that are to be returned should be sent in the original Vamp London box via recorded delivery in the condition they were sent to you. Anything we consider to be mistreated or damaged through wear and tear cannot be replaced or credited. Please note we do not offer a free returns service.

Kindly return your order to the below address:

Vamp London

25 Riverwalk Business Park

Riverwalk Road

Enfield

Middlesex

EN3 7QN

 

Please also note that any items purchased within a sale can not be refunded. We would be happy to have the item exchanged or credited for you. 

 

If you require any further assistance do not hesitate to contact our customer service team.