Got a niggling question? We answer some we hear all the time!
What is your jewellery made from?
Sterling Silver, otherwise known as 925 silver or Sterling 925 - it all means the same! In jewellery terms this means that the metal composition is 92.5% pure silver. We don't use 100% silver as it's much too soft to wear regularly.
What is your plating made from and why do you use it?
Our jewellery uses different types of plating to achieve a high quality finish. All 'silver' coloured items are enhanced with rhodium plating. This helps give it a platinum-like whiter and brighter look than standard polished sterling silver. We use ruthenium on our edgy dark gun-metal finished pieces, everyone loves a bit of rock chic! Then we come to gold - we use rose and yellow gold to create some of your favourite looks. This ranges from 18ct to 24ct gold plating depending on the item - which results in a consistent colour match throughout our brand. Our designs created in solid 18ct gold would be vastly more expensive than we are able to reach using gold-plated silver jewellery.
Which stones do you use?
All Vamp London jewellery uses the highest quality cubic zirconia and many of them are set by hand. This ensures we live up to our reputation of giving you fine looking jewellery every time. Cubic Zirconia (CZ) is a man-made stone and created in labs across the world - it is the closest stone to natural diamonds available. Keep your CZ sparkling by removing jewellery when you bathe or use beauty products as some of the oils in these products can make the stones cloudy over time.
How will my jewellery arrive?
This is our favourite part, we are big believers that receiving jewellery should be exciting! We take great pride in our lovely packaging, which is included at no extra cost with every piece, on every order. We also offer FREE gift wrapping with all items for that special touch. For delivery options click here! Your jewellery will arrive inside an outer box or bag, usually all encased in an anti-tamper mailing bag.
How long will delivery take?
Depending on which service you choose, it's as fast as the next working day! Simply order by 3pm Monday-Thursday. For full delivery information click here
Can I return items?
Yes, please see our returns policy page for full information.
How do I pay?
We accept card payments online via our website . At this time we are unable to accept payments via American Express.
How can I keep up to date with Vamp London?
Sign up to our newsletter online, where you'll receive exclusive promo codes and offers every now and then. Check out our blog for the latest news on products and collections. We're on social media too - follow our latest updates on Instagram, Twitter and Facebook.
Got another question? No problem! Simply email us on email@example.com